Training, Qualifications, and Advancement
For most gaming occupations, skills are learned mainly through on-the-job training. The gaming occupations that may require more than on-the-job training are gaming managers and gaming dealers. Most gaming managers are required to have a bachelor’s degree, preferably in management or a related field.
Gaming dealers are a special group. Some may learn the necessary skills on the job, but most often they need to attend classes to learn the skills required to deal or run different games. Another difference with gaming dealers is that they usually must audition in order to get hired. Auditions show how well applicants know the game and how quickly and efficiently they are able to compute and pay winning bets, but also how personable they are and how well they interact with customers.
One qualification that is important in all gaming occupations is excellent customer service skills. Casinos want friendly, personable employees who interact well with customers and make the gambling experience pleasurable whether customers are winning or losing. Another important skill for casino workers is the ability to deal with difficult and unhappy customers pleasantly, as the cards, dice, balls, or slots can’t go everyone’s way.
Gaming dealers are a special group. Some may learn the necessary skills on the job, but most often they need to attend classes to learn the skills required to deal or run different games. Another difference with gaming dealers is that they usually must audition in order to get hired. Auditions show how well applicants know the game and how quickly and efficiently they are able to compute and pay winning bets, but also how personable they are and how well they interact with customers.
One qualification that is important in all gaming occupations is excellent customer service skills. Casinos want friendly, personable employees who interact well with customers and make the gambling experience pleasurable whether customers are winning or losing. Another important skill for casino workers is the ability to deal with difficult and unhappy customers pleasantly, as the cards, dice, balls, or slots can’t go everyone’s way.
Working Conditions
Working conditions for casino workers can be difficult. Casinos operate 24 hours a day, seven days a week, and 365 days a year, so workers may have to work swing or graveyard shifts, weekends, and holidays. Most positions require standing for long periods of time and some entail quite a bit of walking. Some, especially supervisors and managers, must deal with the occasional security problems presented by patrons. The amount of money being exchanged and handled in a casino also presents security risks.
Wages
The wage numbers presented are drawn from information on all employment for these gaming occupations statewide and are not restricted solely to employment in tribal casinos. Most of the jobs in these occupations are at tribal casinos though.
The wage numbers presented are drawn from information on all employment for these gaming occupations statewide and are not restricted solely to employment in tribal casinos. Most of the jobs in these occupations are at tribal casinos though.
Learn about major gaming occupations and their employment in "Gaming Occupations at Oregon’s Tribal Casinos", written by Workforce Analyst Tony Wendel.
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